Billing Adjustments - Processing a Credit Memo

Billing Adjustments 

Credit Memos 

Process a credit memo for a paid or unpaid invoice

      1.       Go to Tasks > Accounts Receivable > Billing Adjustments 

      2.       Enter in the following information: 

a.       Finance Company  

b.       Adjustment Type = Credit Memo 

c.       Contract ID or Account  

d.       Reason Code  

  

 

 

3.       Find the invoice in question, select it, save the batch, and post.  

      4.       You will get journal entries for the reapplication, click OK to post.  

a.       For paid invoice, the entry will be moving cash to the unapplied cash account. 

b.       For unpaid invoice, entry will be reversing scheduled billing entry. 

  

 

        5.       The resulting state of the invoice will be closed without any cash applied.  It will be available to regenerate.  

 

 

 

 

 

 

• Related Articles

• Billing Adjustments Video

  See the linked video for complete information. The linked video reviews the credit memo creation process to reverse a scheduled billing. Click here for a 9 minute video.

• PTMS Processing Video

  See the attached documents and linked video for complete understanding. The linked video covers the import/export procedure for processing PTMS in ASPIRE. The attached documents provide a PPT deck for review and a document that provides file layout ...

• Scheduled Billing - Invoice Generation and Regeneration

  See the attached document for complete information. The attached document will provide an overview of the steps a user, with no security restrictions, will take in order to generate scheduled invoices (billings) within ASPIRE. The concept of a ...

• ASPIRE Subscription Billing Capabilities

  Please see the attachment for more details. Attached is a short presentation created around ASPIRE subscription-based billing capabilities. Note that in this instance, examples of ASPIRE subscription-based billing include: - Maintenance pass-through ...

• Renewal Processing Training

  Please see the attachments for detailed information, recording available from within the Vimeo weblink below Attachments available + a link for the Recorded Training: 1. Detailed notes that accompany the Recording, titled "Renewal Processing - ...