Customer Portal payment missing from EFT file
When a payment is submitted from the Customer Portal, it is created as an Alternate EFT record.
Most commonly, this one-time payment will be processed in the next relevant EFT Generation processing event, where it will be included in the relevant payment file to be processed with the financial institution.
Sometimes, a Customer Portal user will cancel the payment in the portal before the related Alternate EFT record can be included in an EFT Generation processing event.
In both cases, the Payments value will be set to 0 and the Payments Processed value will be set to 1 on the relevant Alternate EFT record, so that payment will not be processed (or processed again, in the case payments included in an EFT Generation processing event).
For more information on how you can check the status of the payment on the Portal as an Admin see Why is the Payment Status Not Updating?
For more information on how you can check the status of the payment on the Portal as an Admin see Why is the Payment Status Not Updating?