Customer Service - Video Walk Through
See linked videos for complete information.
The linked 18 minute video demonstrates the various features and functionality available on the Tasks menu - Customer Service screen.
The attached document summarizes the available tabs on the Customer Service screen.
ASPIRE Training Video Inventory
The following is a list of training videos available in this Knowledge Base. The links will take you to the Knowledge Base article that contains the link to the video. Be sure to browse the Category for additional information related to your topic. ...
Customer Service Navigation
See the attached document for complete details. The purpose of the attached guide is to show the Customer Service screen with its associated tabs and fields, as well as show basic navigation within ASPIRE. Attached Documents - Table of Contents ...
DocuSign - Can't find Service Key/Need a new service key
The ASPIRE DocuSign integration requires a Service Address and Service Key to be configured in ASPIRE for the integration to function as designed. When subscribing to the integration, LTi issues the subscriber two Service Keys unique to that ...
Customer Portal Video - Aug 2021
Click here for a video on the Customer Portal given by Peter Haug, August 2021. Note: Peter mentions the LTi Hub at the beginning of this video, that has been replaced by this Knowledge Base, a part of the Customer Support Portal.
Invoice Reports Video
See linked video for complete information. The linked video provides a brief overview of invoice related reports with an emphasis on delinquency and customer service. Click here for the 10 minute video.