See attached document for complete details.
LTi Technology Solutions is committed to providing quality products and services to its
customers. As a leading provider of solutions for the equipment finance industry, our
commitment to customer satisfaction continues through superior customer service and support.
LTi offers comprehensive support services with their lease/loan management solution to help
put a customer’s system into production and to keep it operating at peak efficiency. LTi
recognizes its obligation to protect our customers’ investments by providing resources and
services before, during and after installation.
If there is a conflict between the policies explained herein and the expressed terms of a
customer’s contract, the expressed terms of the contract will apply. If there are any questions
regarding this information, customers should contact their Sales Account Manager.
The attached Guide is divided into the following sections:
• Project Implementation Services – available to new or current customers installing
additional products or a new software release. Fees for such services are separate from
support service fees for the applicable software products.
• Customer Support – available to customers after their software has been installed, based
on the product and release status. An extensive Support team is available to assist
customers with both technical and front-line business questions.
• LTi Products – this section contains information about LTi’s Product Release
Methodology and the Product Roadmap Planning process.
• Professional Services – LTi provides additional technical support services on a chargeable
basis. These services can vary from assisting with developing reports to conducting
system reviews. LTi services enable our customers to tap into our vast industry
experience and technical expertise.’