DocuSign - Can't find Service Key
The ASPIRE DocuSign integration requires a Service Address and Service Key to be configured in ASPIRE for the integration to function as designed.
In the case the subscriber has forgotten or misplaced the Service Key for either Service Address, a support ticket should be opened for LTi's technical support team to issue a new Service Key. For security purposes, no one at LTi is able to look up a previously issued service key.
When requesting a new Service Key be issued, please provide the following information:
- Subscriber/Company Name
- Service Address(es) for which a Service Key should be issued
At the point of issuance, all previously issued Service Keys for the given Subscriber and Service Address combination will be invalidated and will no longer function.
DocuSign Integration User Guide
Please see Attachments to download the guide. This article is the holding place for the most recent version of the ASPIRE v5 - DocuSign User Guide. Throughout the Knowledge Base there are also individual articles on relevant topics related to this ...
Problem loading DocuSign configurations
If you see an error message "There was a problem loading DocuSign configurations. Please contact your ASPIRE administrator for further assistance", when accessing Administration - eSignature - DocuSign, take the following steps to resolve the issue: ...
401 error when using DocuSign integration
401 errors indicate an unauthorized request. Most commonly, this is due to using an invalid service key. Each service key is unique to a subscriber and service address. Please check with the assigned LTi account manager to confirm authorization for ...
DocuSign Integration Webinar
Please see the attachments for detailed information, recording available from within the Vimeo weblink Click HERE for the DocuSign Integration Webinar Video One Attachment available + a link for the Recorded Training: 1. The Questions and Answers ...
DocuSign Integration - Contract Status Updates
Background Finance companies generally have multiple credit applications in process at the same time which often means having to prepare documents for signing, getting the documents to the signers, and tracking when the documents come back signed on ...