DocuSign - Can't find Service Key/Need a new service key
The ASPIRE DocuSign integration requires a Service Address and Service Key to be configured in ASPIRE for the integration to function as designed.
When subscribing to the integration, LTi issues the subscriber two Service Keys unique to that subscriber/company, one for the Test/Sandbox Service Address (https://ds-test.leaseteam.com or https://ds-uk.leaseteam.net) and one for the Production Service Address (https://docusign.leaseteam.net or https://dsuk.leaseteam.net). These service keys are generally (but do not have to be) paired with an equivalent ASPIRE site. For example, the test/sandbox service key and address are typically configured on the ASPIRE test environment.
Note, a single service address/service key pair should not be used on more than one ASPIRE site at the same time.
In the case the subscriber has forgotten or misplaced the Service Key for either Service Address, a support ticket should be opened for LTi's technical support team to issue a new Service Key. For security purposes, no one at LTi is able to look up a previously issued service key.
When requesting a new Service Key be issued, please provide the following information:
- Subscriber/Company Name
- Service Address(es) for which a Service Key should be issued
At the point of issuance, all previously issued Service Keys for the given Subscriber and Service Address combination will be invalidated and will no longer function.
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