Entering an Site Upgrade Request Ticket

Entering an Site Upgrade Request Ticket

See attached document for complete details. 

How to Request an Upgrade

Submit an Upgrade Request ticket through the LTi Customer Portal, see the attached document that will step you through entering an Upgrade Request Ticket with LTi using Zoho.

Please provide as much detail about your upgrade goals as possible.

 

Support Management will work closely with you to create a Test Review plan and support you through the process and coordinate the needed resources for your deployments.

 

If you have any questions, please reach out to your account manager. 


    • Related Articles

    • ASPIRE Upgrade Preparation Guidance

      Summary This article is intended to provide guidance for ASPIRE v5 customers to test a new release of the system prior to deployment for production use. The processes outlined are not representative of all potential configurations and usage of the ...
    • Setting up Customer Access to Zoho Desk and Submitting tickets

      See attached document for complete details. The document outlines how to setup a customer to access to Zoho Desk and submitting tickets. The contents include setting up your Zoho account, and a review of the Home screen, Ticket Dashboard screen, the ...
    • Customer Support Guide

      See attached document for complete details. LTi Technology Solutions is committed to providing quality products and services to its customers. As a leading provider of solutions for the equipment finance industry, our commitment to customer ...
    • 401 error when using DocuSign integration

      401 errors indicate an unauthorized request. Most commonly, this is due to using an invalid service key. Each service key is unique to a subscriber and service address. Please check with the assigned LTi account manager to confirm authorization for ...
    • Problem loading DocuSign configurations

      If you see an error message "There was a problem loading DocuSign configurations. Please contact your ASPIRE administrator for further assistance", when accessing Administration - eSignature - DocuSign, take the following steps to resolve the issue: ...