Entering a Site Upgrade Request Ticket

Entering a Site Upgrade Request Ticket

Info
See attached document for complete details. 

How to Request an Upgrade

Submit an Upgrade Request ticket through the LTi Customer Portal, see the attached document that will step you through entering an Upgrade Request Ticket with LTi using Zoho.

Please provide as much detail about your upgrade goals as possible.

 

Support Management will work closely with you to create a Test Review plan and support you through the process and coordinate the needed resources for your deployments.

 

If you have any questions, please reach out to your account manager. 


    • Related Articles

    • ASPIRE Upgrade Preparation Guidance

      Summary This article is intended to provide guidance for ASPIRE v5 customers to test a new release of the system prior to deployment for production use. The processes outlined are not representative of all potential configurations and usage of the ...

    • Customer Support Guide

      See attached document for complete details. LTi Technology Solutions is committed to providing quality products and services to its customers. As a leading provider of solutions for the equipment finance industry, our commitment to customer ...

    • Setting up Customer Access to Zoho Desk and Submitting tickets

      See attached document for complete details. The document outlines how to setup a customer to access to Zoho Desk and submitting tickets. The contents include setting up your Zoho account, and a review of the Home screen, Ticket Dashboard screen, the ...

    • Automation and Contract Profiles Training

      Please see the attachments for detailed information, recording available from within the Vimeo weblink NOTE: As of October 1, 2025, ), the LiquidCredit integrations for both ASPRIE v4 and ASPIRE v5 will no longer be supported due to a change in ...

    • Relaying ASPIRE Email Activity through Local SMTP Servers

      Clients may choose to relay their ASPIRE email activity through their SMTP servers to provide a bit more control over the email activity and allow HMTL branding within their emails. The attached document describes how to install and configure the ...