Multi-factor Authentication (MFA)/Two-Factor Authentication (2FA)

Multi-factor Authentication (MFA) can be activated per Customer Portal site and for platform logins.
To activate/deactivate, log in in to the Portal Admin site, open the Menu , and select Login & Security.

On the Multi Factor Authentication tab, switch on/off on Enable MFA for all partitions to activate MFA for all sites at once.

Otherwise, you can individually toggle the settings by site/partition for individual site control.

Each time a user successfully submits their username and password at login, they will be taken to a screen asking for a six-digit code. This code will be sent to the email address associated to the account and will be invalidated after five minutes, successful use of the code, or use of the Resend Code action on the screen. 

 
Upon successful entry of the code, the user will be granted access to the system. 
 
If the user cannot find the email with the code in it, or the entered code does not work, they can click Resend Code and another email will be sent with a new code. 

• Related Articles

• Customer Portal Admin Guide

  See the attached document for details. Last Updated: January 23, 2026. version 3.1 Attached is the Administrator Guide for the Customer Portal. This document contains: A Quick Start Guide ASPIRE Configuration Requirements Customer Portal ...

• Customer Portal End User Experience Guide

  See the attached document for details. Attachment last updated January 19, 2026 (v1.7) Attached is the End User Experience Guide for the Customer Portal. This document contains information on what borrower/lessee users will see and be able to do when ...

• Customer Portal Design Guide

  As of January 2026, the Design Guide has been retired. For information about customizing the Customer Portal for branding, see the article Branding - Customizing the Portal to Meet Brand Needs

• Branding - Customizing the Portal to Meet Brand Needs

  The Customer Portal is designed as a secure and user-friendly platform where borrowers can review information about their contracts with confidence and interact with the finance company. Part of building that confidence includes incorporating ...

• Why is a customer not available to link to a Portal user?

  To grant access to view contracts in the Portal, a Portal user must be connected to one or more Accounts (representing Customers or Guarantors). The Customer Portal is designed to help borrowers/lessees with active contracts (booked and not ...