Multi-factor Authentication (MFA)/Two-Factor Authentication (2FA)

Multi-factor Authentication (MFA) can be activated per Customer Portal site and for platform logins.
To activate/deactivate, log in in to the Portal Admin site, open the Menu , and select Login & Security.

On the Multi Factor Authentication tab, switch on/off on Enable MFA for all partitions to activate MFA for all sites at once.

Otherwise, you can individually toggle the settings by site/partition for individual site control.

Each time a user successfully submits their username and password at login, they will be taken to a screen asking for a six-digit code. This code will be sent to the email address associated to the account and will be invalidated after five minutes, successful use of the code, or use of the Resend Code action on the screen. 

 
Upon successful entry of the code, the user will be granted access to the system. 
 
If the user cannot find the email with the code in it, or the entered code does not work, they can click Resend Code and another email will be sent with a new code. 

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