Multi-factor Authentication (MFA)/Two-Factor Authentication (2FA)
Multi-factor Authentication (MFA) can be activated per Customer Portal site and for platform logins.
Each time a user successfully submits their username and password at login, they will be taken to a screen asking for a six-digit code. This code will be sent to the email address associated to the account and will be invalidated after five minutes, successful use of the code, or use of the Resend Code action on the screen.
Upon successful entry of the code, the user will be granted access to the system.
If the user cannot find the email with the code in it, or the entered code does not work, they can click Resend Code and another email will be sent with a new code.
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