Problem loading DocuSign configurations

Problem loading DocuSign configurations

If you see an error message "There was a problem loading DocuSign configurations. Please contact your ASPIRE administrator for further assistance", when accessing Administration - eSignature - DocuSign, take the following steps to resolve the issue:
  1. Invalid Service Address/Service Key
    1. Check your Service Address and Service Key to ensure they are accurate. 
      1. Note, when a new Service Key is requested for a given customer and Service Address, all previously issued Service Keys for that customer and Service Address are invalidated.
    2. If you are unsure that the Service Address and Service Key combination are valid, open a support ticket with LTi to request a new Service Key for the given Service Address.
  2. Service Down
    1. If you are certain the Service Key and Service Address combination is valid, the service may not be running.
    2. Open a support ticket with LTi and a support representative will investigate and resolve the issue.


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