DocuSign - Create new configuration button deactivated
If the Create New Configuration button is deactivated/unclickable/grayed out, verify:
- The Service Address and Service Key are entered and saved
- There are not already 10 configurations. There is a limit of 10 configurations per Service Address and Service Key combination.
- If you have more than 10 DocuSign users who manage documents, see Shared Access for ideas on how to meet your document management needs in DocuSign while keeping a good ASPIRE user experience.
DocuSign Integration User Guide
Please see Attachments to download the guide. This article is the holding place for the most recent version of the ASPIRE v5 - DocuSign User Guide. Throughout the Knowledge Base there are also individual articles on relevant topics related to this ...
DocuSign Integration - Contract Status Updates
Background Finance companies generally have multiple credit applications in process at the same time which often means having to prepare documents for signing, getting the documents to the signers, and tracking when the documents come back signed on ...
400 Error when using DocuSign Integration
Normally, when an ASPIRE user attempts to submit an envelope to DocuSign, a “success” message will be returned along with a DocuSign Envelope ID. Occasionally, an error message will be returned. Typically, this is a 400 error. 400 errors indicate a ...
DocuSign - No signers in the Sign Documents screen
To create an envelope using the ASPIRE DocuSign integration, you must have at least one signer listed in the signer section (outlined in red in the screenshot). Sometimes, no signers will appear in the Sign Documents screen. To uncover the problem ...
Submitting Documents to DocuSign/Creating a DocuSign envelope
Use the attached steps for more detail on how to create a DocuSign envelope using the integration in ASPIRE v5. The ASPIRE DocuSign integration uses the DocuSign Remote Signing Ceremony, where DocuSign will send an email to each signer inviting them ...