Bank Account Verification on the Customer Portal

The described verification settings are designed to supplement your own verification steps. Before using this setting, please review your bank account verification policy to ensure your policy and process comply with your needs.

Existing Bank Accounts added before Bank Account Verification are not automatically verified. Customer Portal users are required to use the validation process on the bank account 

The Customer Portal supports bank account verification requirements, such as NACHA's Supplementing Fraud Detection Standards for WEB Debits, by allowing Customer Portal subscribers to elect to require any bank account entered by a Portal user to be verified before making a payment with the account.

Configuring Bank Account Validation Settings

In the Admin Center, go to Customer Portal, then Payment Accounts.

When “Allow any account” is selected, a portal user can add any bank account and use it immediately for Portal payments. 

When “Allow only existing accounts” is selected, a portal user can add any bank account, but the entered bank information is immediately checked against ASPIRE. If the account exists for the customer in ASPIRE, the Portal bank account will be automatically verified and available for immediate use for Portal payments. If the account does not exist in ASPIRE, the customer will be directed to the FAQ area to help the user understand how to get their payment account verified by your team. 

Note, if you elect “Allow only existing accounts”, please consider adding an FAQ entry with instructions for your customers on how to contact you (and with what information/documents) to get their new bank account verified. 

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