Customer Portal Design Guide
As of January 2026, the Design Guide has been retired.
For information about customizing the Customer Portal for branding, see the article Branding - Customizing the Portal to Meet Brand Needs
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Customer Portal Admin Guide
See the attached document for details. Last Updated: June 1, 2026. version 5.0 Attached is the Administrator Guide for the Customer Portal. This document contains: A Quick Start Guide ASPIRE Configuration Requirements Customer Portal AdministrationCustomer Portal End User Experience Guide
See the attached document for details. Last Updated: June 1, 2026. version 2.0 Attached is the End User Experience Guide for the Customer Portal. This document outlines what borrower/lessee users will see and be able to do in the Customer Portal, so ...Contract not showing in the Customer Portal
The Customer Portal is intended to provide borrowers and lessees (and their designated representatives) access to information and actions related to their leases and loans. If a Customer Portal user reports that they cannot see one or more contracts ...Customer Portal to ASPIRE Field Reference Guide
See the Attachment tab to download the guide. Each Customer Portal instance is connected to an ASPIRE instance to source information from ASPIRE to display for Portal users and to enable processing of Portal payment and service requests in ASPIRE. ...Customer Portal Video - Aug 2021
Click here for a video on the Customer Portal given by Peter Haug, August 2021. Note: Peter mentions the LTi Hub at the beginning of this video, that has been replaced by this Knowledge Base, a part of the Customer Support Portal.