Customer Service Navigation
See the attached document for complete details.
purpose of the attached guide is to show the Customer Service screen with its
associated tabs and fields, as well as show basic navigation within ASPIRE.
Attached Documents - Table of Contents
ASPIRE System Navigation
System Searches (Finding a Deal in ASPIRE)
Work Queue Search
Contract Explorer/Account Explorer
Customer Service Responsibilities in ASPIRE
Enter/Update Insurance Information
Generating the Expiring Insurance Report
Calculating an Early Payoff on a Contract
Using the ASPIRE Customer Service Screens
DocuSign - Can't find Service Key
The ASPIRE DocuSign integration requires a Service Address and Service Key to be configured in ASPIRE for the integration to function as designed. When subscribing to the integration, LTi issues the subscriber two Service Keys unique to that ...
Customer Service - Video Walk Through
See linked videos for complete information. The linked series of videos will demonstrate the various features and functionality available on the Tasks menu - Customer Service screen. The attached document summarizes the available tabs on the ...
Automated Direct Debit Instruction Service (AUDDIS)
See attached document for details. Direct Debit is one of the most widely used and accepted payment methods in the UK. Direct Debit is the UK equivalent to ACH processing.
Automated Direct Debit Amendment & Cancellation Service (ADDACS)
See the attached document for details regarding ADDACS processing in ASPIRE. This document references processes outlined in the Automated Direct Debit Instruction Service (AUDDIS) documentation. Please refer to this document for additional context ...
Customer Support Guide
See attached document for complete details. LTi Technology Solutions is committed to providing quality products and services to its customers. As a leading provider of solutions for the equipment finance industry, our commitment to customer ...