How often is data updated in the Portal from ASPIRE?
By default, most information is updated from ASPIRE to the Portal every 15 minutes.
The following are exceptions to that rule:
- Once every 24 hours, starting between 4 AM and 4:15 AM CST each day.
- Amortization Schedules
- Lines of Credit (amount, available, etc.)
- Asset information (asset list, serial numbers)
- Contract scenario/definition (e.g., Operating Lease vs Capital Lease vs Loan)
- Principal and Interest information
The above schedule applies to on-going updates for existing customer users.
All data is synced in full for the given customer when a new user is created for the customer.
Related Articles
Keeping your Customer Portal data up-to-date
Ensuring your Customer Portal data is up-to-date is a critical part of delivering a great customer experience to your borrowers and lessees. In many cases, the data in the portal is automatically synced from ASPIRE to the Customer Portal either in ...
Contract not showing in the Customer Portal
The Customer Portal is intended to provide borrowers and lessees (and their designated representatives) access to information and actions related to their leases and loans. If a Customer Portal user reports that they cannot see one or more contracts ...
Customer Portal Design Guide
See the attached document for details. Attached is the Design Guide for the Customer Portal. This document contains information on the areas of the Customer Portal that can be customized with finance company branding. It can be used to help finance ...
Customer Portal Admin Guide
See the attached document for details. Attached is the Administrator Guide for the Customer Portal. This document contains: A Quick Start Guide ASPIRE Configuration Requirements Customer Portal Administration
Customer Portal End User Experience Guide
See the attached document for details. Attached is the End User Experience Guide for the Customer Portal. This document contains information on what borrower/lessee users will see and be able to do when using the Customer Portal, so that finance ...