Can customers pay specific invoices?

Customers (Borrowers/Lessees) cannot select invoices, though they can see which invoices are open when making payment.

Customers have the ability to select a contract when making a payment.

Portal payment functionality, as integrated with ASPIRE, results in a contract-level Alternate EFT record being created in ASPIRE without specific invoice selection. Rather, the standard cash application logic rules as configured in the given ASPIRE instance determine the default application of cash.

• Related Articles

• Customer Portal to ASPIRE Field Reference Guide

  See the Attachment tab to download the guide. Each Customer Portal instance is connected to an ASPIRE instance to source information from ASPIRE to display for Portal users and to enable processing of Portal payment and service requests in ASPIRE. ...

• Customer Portal End User Experience Guide

  See the attached document for details. Attached is the End User Experience Guide for the Customer Portal. This document contains information on what borrower/lessee users will see and be able to do when using the Customer Portal, so that finance ...

• Customer Portal Design Guide

  See the attached document for details. Attached is the Design Guide for the Customer Portal. This document contains information on the areas of the Customer Portal that can be customized with finance company branding. It can be used to help finance ...

• Customer Self-Enrollment

  For the majority of prospective portal users, the quickest path to getting access to the Customer Portal is through self-enrollment. By clicking the Register Here link on the login page, the site visitor will be taken through a process that will ...

• Customer Portal Admin Guide

  See the attached document for details. Attached is the Administrator Guide for the Customer Portal. This document contains: A Quick Start Guide ASPIRE Configuration Requirements Customer Portal Administration